Department Head - Operations

The head of operations will oversee the Agency’s ID capturing operations in addition to all hardware, software, and computer assets. This includes development, implementation and monitoring of policies on network infrastructure, IT performance management, network administration and system security, and data protection regulations.

• The planning, execution, and management of the Agency’s IT projects.
• The careful execution of the Agency’s digital ID roadmap which includes acquiring resources and coordinating the efforts of team members and third-party vendors or consultants to deliver projects according to plan. 
• Oversight and quality control of all IT-related projects and deliverables. 
• Resolve issues escalated by technicians and engineers. 
• Ensure data is handled, transferred, or processed according to legal and company guidelines. 
• Control costs and budgets regarding IT systems. 
• Develop IT policies and practices. 
• Oversee day-to-day operations. 
• Designing and implementing Agency operations and enrollment center operational plans. 
• Establishing policies that promote company culture and vision.

MINIMUM REQUIREMENTS· 

• A master’s degree and bachelor’s degree with a minimum of second-class.
• Either of the master’s degree or bachelor’s degree must be in a core ICT related discipline (e.g., computer science, computer engineering, electrical and electronics engineering, information technology, information systems, software engineering etc.). 
• Minimum of seven (7) years post-qualification cognate experience in project management, software development, management of IT infrastructure, or related fields.
• Strong familiarity with development environments and tools.
• Competent and proficient understanding of business solutions, such as Document Management, CRMs, Business Web Technology etc.
• Relevant professional qualifications, and presentation of verifiable portfolio of relevant projects, will be an added advantage.